Please review the information below about the transition of your accounts, services and cards to Umpqua Bank.
If you had accounts at Umpqua Bank prior to the merger, your transferred deposits are separately insured from any accounts you already had at Umpqua Bank for at least six months following the date of the merger, March 1, 2023. This grace period provides you an opportunity to restructure your accounts, if necessary, to make sure you maintain 100% FDIC coverage.
Certificates of Deposit (CDs) from Columbia Bank are separately insured from your deposits at Umpqua Bank until the earliest maturity date after the end of the six-month grace period.
CDs that mature during the six-month grace period and are renewed for the same term and in the same dollar amount (either with or without accrued interest added to the principal amount) continue to be separately insured until the first maturity date after the six-month grace period.
If a CD matures during the six-month grace period and is renewed on any other basis, it is separately insured only until the end of the six-month grace period.
DDM: Your DDM Sweep Account balance and fund options will transition automatically to a newly assigned Investment Account number. Going forward, you will receive a “combined” monthly statement with your newly assigned Investment Account and your current associated checking account activity.
Zero Balance Account (ZBA): Your Zero Balance Account sweep services will continue without interruption.
Loan and Account to Account Sweeps: Your sweeps, either dual, one-way coverage, asset-based loan (ABL) or account to account, will transition automatically, including your new 5-digit loan note number, if applicable.
Overdraft transfer from a deposit account: If your business account was enrolled in an overdraft transfer service from a deposit account, this service will remain. The minimum transfer amount is changing from $50 to $100.
Overdraft transfer from a line of credit: If your business account was enrolled in overdraft coverage from a line of credit, this coverage will remain. The minimum transfer amount is changing from $50 to $100, and the rate per transfer is changing to $10.
Fees: Starting March 20, 2023, Umpqua Bank will no longer charge NSF (non-sufficient funds) fees, where a check or ACH transaction is returned and not paid. Customers will continue to be subject to overdraft fees as described in the enclosed Overdraft Disclosure for Business Accounts, when you do not have enough money in your Checking Account to cover a transaction, but we pay it anyway.
Understanding your overdraft options: Please review the Overdraft Disclosure for Business Accounts.
You should continue to use your existing Columbia Bank business debit card as you always have after the transition. Your PIN will remain the same and all automatic payments and transfers, and mobile wallet services will continue without interruption.
Daily Limits: As of March 20, 2023, your business debit card daily limits will change as outlined below.
You will receive a new Umpqua Bank Visa® Debit Card after March 20, 2023 when either your existing Columbia Bank card expires, is replaced due to damage or is reported lost/stolen. Your new card will contain a new card number and expiration date. Once you receive your new Umpqua Bank Visa debit card, you will need to update your card on file with any service providers. Be sure to read the activation instructions that will be included with your new card.
You should continue using your existing Columbia Bank Visa credit card as you always have after the transition. All automatic payments, recurring transfers and mobile wallet services will continue without interruption. You will be able to continue making payments at your branch from your existing account with us, or you can pay online or mail a check to Elan, our credit card service provider.
For questions about your card, you may continue to contact your branch, or contact Elan Card Member Services at 1-866-552-8855.
The location of your safe deposit box will not change, unless it is located at a branch that is consolidating. The cost of your safe deposit box rental may change. Please refer to the Safe Deposit Box Fees. If your safe deposit box is located at a branch that is consolidating, you will receive additional details about the move.
Your merchant services will continue to be provided through Worldpay. There will be no changes to your equipment, current pricing or fees. Please continue to reach out to Worldpay for support at 1-866-632-7774.
Your lockbox services will continue without interruption. Your login credentials will remain the same. Please continue to log into the site provided by Retail Lockbox Inc.
You will continue to receive these services after the transition. You will continue to use the same armored carrier and remain on the same transportation schedule. You will continue to use your current credentials for ordering cash and you may continue to use your existing deposit slips. If you want to add location details to deposit reporting, you will need to order new deposit slips by completing the Cash Vault Supply Order Form. Complete the “Cash Vault Deposit Slips and Endorsement Stamps” section at the top of page 2; add your Location Number and select Yes under “Add Store/Location Number.” Send the completed form to TM Support at email@example.com.
SafePoint services will continue with your current transportation provider. We will contact all transportation providers however; they will request an official update from you as their contracted customer for updating the Bank of Account to Umpqua Bank. You will want to begin using Umpqua Bank on your shipment bags and logs starting March 17, 2023. The total prior day safe activity will be deposited between 10:00 a.m. and 11:00 a.m. PT on business days.
Your Special Depository Service will transition and you may continue to use your current deposit tickets. Funds will be deposited into your associated Umpqua Bank account starting March 20, 2023.