The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete

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The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete.

Follow these instructions to login to Umpqua's Business Online Banking:

Access training and support materials:



Contact the Transition Support Line at 833-961-3614 with questions.

Explore this site to review the business account and digital banking changes.


Explore Business Account Changes Explore Business Digital Banking Changes

Service Interruptions

The following services will be interrupted during the transition:

Biz Connect, Commercial Connect & Mobile Banking
Friday, 3/17/23 – 10:00 p.m. PT The current system becomes unavailable.
Monday, 3/20/23 – 7:00 a.m. PT Access your accounts online through Business Online Banking and download the Umpqua Biz Mobile app.
Columbia Connect
Friday, 3/17/23 – 9:00 p.m. PT The current system will be limited to view-only mode.
Monday, 3/20/23 – 7:00 a.m. PT Access your accounts online through Business Online Banking and download the Umpqua Biz Mobile app.
ACH Services
Friday, 3/17/23 – 4:00 p.m. PT Final ACH batches must be released. Only ACH items with an effective date of 3/20/23 or prior should be sent using Commercial Connect.
Monday, 3/20/23 – 7:00 a.m. PT Use Business Online Banking for ACH items with an effective date of 3/21/23 or later. The new ACH cutoff time is 5:00 p.m. PT.
Business Bill Pay
Thursday, 3/16/23 – 2:00 p.m. PT The current system becomes unavailable.
Monday, 3/20/23 – 7:00 a.m. PT Begin using Umpqua’s Business Bill Pay. Provide access entitlements for users.
Mobile Deposit
Friday, 3/17/23 – 6:00 p.m. PT Mobile Deposit becomes unavailable. Deposits made and accepted prior to 6:00 p.m. PT will post to your account on 3/17/23.
Monday, 3/20/23 – 7:00 a.m. PT Make mobile deposits using the Umpqua Biz Mobile app.
Positive Pay
Friday, 3/17/23 – 5:00 p.m. PT Positive Pay will no longer be available.
Monday, 3/20/23 – 7:00 a.m. PT Access Positive Pay through Umpqua’s Business Online Banking.
Quicken/QuickBooks
Friday, 3/17/23 – 10:00 p.m. PT All Quicken/QuickBooks services within Biz/Commercial Connect will no longer be available.
Monday, 3/20/23 – 7:00 a.m. PT Reconnect Quicken/QuickBooks Web Connect, Express Web Connect and Online services to Umpqua’s Business Online Banking. Click here for instructions.

Understand Your New Accounts

Business Account Transition Charts

Learn the details and features of your new Umpqua Bank business accounts.

Learn More

Business Cards & Services Details

Find out about the transition of your accounts, debit and credit cards, checks, loans and other account services.

Learn More

Training Resources

Access multiple types of training materials to introduce you to Business Online Banking and the new features available to you.

View Training Resources

Services & Support

We have a variety of support resources and contacts available to assist you during and after the transition process.

See Support Options

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