The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete

First-Time Login

Follow these First-Time Login Instructions

Below are step-by-step login instructions for your first log-in to Business Online Banking.


Prior to February 10, 2023, verify your One-Time Passcode or Secure Access contact information in online banking.

Biz/Commercial Connect

  1. Go to Administration & Settings Menu
  2. Select User Maintenance
  3. Using Add Widget, select Passcode Maintenance

Columbia Connect

  1. Go to Settings
  2. Select Security Preferences
  3. Click on Secure Contact Information

Gather your current User ID, new Company ID and Temporary Password.

Your User ID will remain the same unless notified otherwise via email on February 16, 2023. Your new Company ID will be emailed to you on February 21, 2023, and your Temporary Password will be emailed to you on February 23, 2023.

If you do not receive one or more of your credentials by February 24, 2023, call 833-961-3614.


Follow the First-Time Login Instructions.

Gather the first-time login instructions you received with your new Company ID or download them here.


Select the correct login link.

Click the Log In button in the upper right corner then select Business Banking.

Download the Umpqua Biz Mobile App

Download the Umpqua Biz Mobile app from the iOS App Store or Google Play to access your accounts whenever and wherever you want.

Apple App Store Google Play Store

Live and Recorded Training

Mobile Banking

Watch the Recorded Training

Overview of Business Online Banking

Overview of Business Online Banking

Date: 2/28/23
Time: 9:30 a.m. PT

Date: 3/9/23
Time: 2:30 p.m. PT

Date: 3/1/23
Time: 9:30 a.m. PT

Date: 3/14/23
Time: 2:30 p.m. PT

A link to join the training will be provided here the week of February 13.

User Guide

Business Online Banking: Best Practices

Training Resources

Access multiple types of training materials to introduce you to Business Online Banking and the new features available to you.

View Training Resources

Services & Support

We have a variety of support resources and contacts available to assist you during and after the transition process.

See Support Options

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