You may access the Umpqua Bank Business Online Banking system with your new credentials during a special Preview Period that begins on February 27, 2023 and continues through March 16, 2023. Below are actions that you should take during Preview Period:
During the Preview Period, you will not see balances or transaction history, be able to perform transactions or schedule payments, or access ACH Positive Pay or Bill Pay.
Your new Umpqua Bank Business Online Banking login credentials will be emailed to you between February 16 – 24. Contact the Transition Support Line at 833-961-3614 if you have not received your new credentials by February 24, 2023.
Any changes that system administrators make in Columbia’s Biz/Commercial Connect system between February 10, 2023 and March 17, 2023, will not automatically transition over to Umpqua’s Business Online Banking. These changes will need to be made in Umpqua’s Business Online Banking system. We encourage you to do this when you have access to the Umpqua Business Online Banking system during Preview Period.