Please review the information below about the transition of your accounts, services and cards to Umpqua Bank.
If you had accounts at Umpqua Bank prior to the merger, your transferred deposits are separately insured from any accounts you already had at Umpqua Bank for at least six months following the date of the merger, March 1, 2023. This grace period provides you an opportunity to restructure your accounts, if necessary, to make sure you maintain 100% FDIC coverage.
Certificates of Deposit (CDs) from Columbia Bank are separately insured from your deposits at Umpqua Bank until the earliest maturity date after the end of the six-month grace period.
CDs that mature during the six-month grace period and are renewed for the same term and in the same dollar amount (either with or without accrued interest added to the principal amount) continue to be separately insured until the first maturity date after the six-month grace period.
If a CD matures during the six-month grace period and is renewed on any other basis, it is separately insured only until the end of the six-month grace period.
If you are currently in the Overdraft Coverage Program at Columbia Bank, you will continue to enjoy this service automatically at Umpqua Bank through Bounce Guard.
Overdraft transfer from a deposit account: If your personal account was enrolled in an overdraft transfer service from a deposit account, this service will remain. The minimum transfer amount is changing from $50 to $100. Please refer to the Overdraft Disclosure for Personal Accounts.
Overdraft transfer from a line of credit or Personal Reserve Account: If your personal account was enrolled in overdraft coverage from a line of credit or Personal Reserve Account (PRA), this service will remain. The minimum transfer amount is changing from $50 to $100, and the rate per transfer is changing to $10. Please refer to the Overdraft Disclosure for Personal Accounts.
Fees: Starting March 20, 2023, Umpqua Bank will no longer charge NSF (non-sufficient funds) fees, where a check or ACH transaction is returned and not paid. Customers will continue to be subject to overdraft fees as described in the Overdraft Disclosure for Personal Accounts, when you do not have enough money in your Checking Account to cover a transaction, but we pay it anyway.
Understanding your overdraft options: Please review the Overdraft Disclosure for Personal Accounts to understand your overdraft options.
You should continue to use your existing Columbia Bank debit card as you always have after the transition. Your PIN will remain the same and all automatic payments and transfers, and mobile wallet services will continue without interruption.
Daily Limits: As of March 20, 2023, your debit card daily limits will change as outlined below.
You will receive a new Umpqua Bank Visa® Debit Card after March 20, 2023 when either your existing Columbia Bank card expires, is replaced due to damage or is reported lost/stolen. Your new card will contain a new card number and expiration date. Once you receive your new Umpqua Bank Visa debit card, you will need to update your card on file with any service providers. Be sure to read the activation instructions that will be included with your new card.
You should continue using your existing Columbia Bank Visa credit card as you always have after the transition. All automatic payments, recurring transfers and mobile wallet services will continue without interruption. You will be able to continue making payments at your branch from your existing account with us, or you can pay online or mail a check to Elan, our credit card service provider.
We are experiencing a temporary delay in the ability to view your personal credit card balances, transactions and statements within Umpqua Personal Online Banking. As soon as the service is available it will automatically be added to your online and mobile banking experience. You Will then have the ability to make or schedule payments within Umpqua's Personal Online Banking.
For questions about your card, you may continue to contact your branch, or contact Elan Card Member Services at 1-800-558-3424.
The location of your safe deposit box will not change, unless it is located at a branch that will be consolidating. The cost of your safe deposit box rental may change. Please refer to the Safe Deposit Box Fees. If your safe deposit box is located at a branch that will be consolidating, you will receive additional details about the move.