The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete

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The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete.

Follow these instructions to login to Umpqua's Personal Online Banking:

Access training and support materials:

Call Umpqua Customer Support at 866-486-7782 or Chat us.

The following services will be interrupted during the transition:

Columbia Connect & Mobile Banking
Friday, 3/17/23 – 9:00 p.m. PT	Columbia Connect will no longer be accessible to view or conduct transactions.
Monday, 3/20/23 – 8:00 a.m. PT	Access your accounts through Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.

Personal Bill Pay
Thursday, 3/16/23 – 2:00 p.m. PT	The current system becomes unavailable.
Monday, 3/20/23 – 8:00 a.m. PT	Access Bill Pay through Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.

Card Pilot
Friday, 3/17/23 – 9:00 p.m. PT	Card Pilot will no longer function and the app can be deleted.
Monday, 3/20/23 – 8:00 a.m. PT	Card alerts and controls will need to be set up again and managed directly in Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.

Zelle®
Thursday, 3/16/23 – 2:00 p.m. PT	You will be un-enrolled from Zelle®, disconnecting your Columbia Bank linked mobile numbers and email addresses.
Monday, 3/20/23 – 8:00 a.m. PT	You can re-enroll with Zelle®, linking your mobile numbers and email addresses with Umpqua Bank.

Bank2Bank Transfers
Thursday, 3/16/23 – 2:00 p.m. PT	Bank2Bank Transfers are no longer available.
Monday, 3/20/23 – 8:00 a.m. PT	You will need to setup any previous External Transfers, including re-linking your accounts with Umpqua Bank.

CardSwap
Thursday, 3/16/23 – 2:00 p.m. PT	CardSwap is no longer available for use.

Learn the details and features of your new Umpqua Bank personal accounts.

Find out about the transition of your accounts, debit and credit cards, checks, loans and other account services.

We are here to help you throughout the transition.

Access multiple types of training materials to introduce you to Personal Online Banking and the new features available to you.

View Training Resources

We have a variety of support resources and contacts available to assist you during and after the transition process.

See Support Options

Zelle® and Zelle® related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.