The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete

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Personal Digital Key Changes Training First-Time Login

The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete.

Follow these instructions to login to Umpqua's Personal Online Banking:

Access training and support materials:


Call Umpqua Customer Support at 866-486-7782 or Chat us.

Explore this site to review the personal account and digital banking changes.


Explore Personal Account Changes Explore Personal Digital Banking Changes


Critical Dates

March 8, 2023: First-time login instructions will be emailed to you.
March 17, 2023 at 9:00 p.m. PT: Columbia Connect will no longer be accessible to view or conduct transactions.
March 20, 2023 at 8:00 a.m. PT: Access your Accounts through Umpqua's Personal Online Banking or the Umpqua Bank Mobile App. You can delete your Columbia app at this time.

Personal Digital Banking Services Changes

In addition to your login, there will also be several changes to some of the services you use, including:

Zelle
Bank2Bank/External Transfers
CardPilot Card Controls
Mobile App
Quicken/QuickBooks
Text Banking
Quick Balance on the Apple Watch
CardSwap


Learn More

Digital Transition Checklist

Prior to March 17, 2023:

  • Note your current User ID and Password You will need to know your current credentials in order to login.
  • Watch your email for first-time login instructions.You should receive these no later than March 8.
  • Print older copies of checks you want to keep You will have 90 days of transaction history after the transition, including check images. Customers who need transaction history or check images older than 90 days should download it prior to March 17, or visit their local branch.
  • Print previous statements if needed. 12 months of previous statements will be available online after the transition.
  • Download your QuickBooks/Quicken activity prior to 5:00pm PT on March 17.You will need to reconnect your Quicken/QuickBooks accounts to Umpqua’s Personal Online Banking after March 20, 2023.

Training Resources

Access multiple types of training materials to introduce you to Personal Online Banking and the new features available to you.

View Training Resources

Services & Support

We have a variety of support resources and contacts available to assist you during and after the transition process.

See Support Options

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