There are several dates prior to March 20, 2023 that you need to be aware of. These include dates you need to take action on, as well as early cut-off times and system interruptions. Please review the information below and so you are prepared for the transition.
Prior to March 17, 2023:
|March 8, 2023:||First-time login instructions will be emailed to you.|
|Prior to March 17, 2023:||Verify your secure access contact information (email and phone number) is up-to-date in Columbia Connect.|
|March 17, 2023 at 9:00 p.m. PT:||Columbia Connect will become limited, with view-only access.|
|March 20, 2023 at 8:00 a.m. PT:||Access your Accounts through Umpqua's Personal Online Banking or the Umpqua Bank Mobile App. You can delete your Columbia app at this time.|
The following Personal Online Banking systems and services will be interrupted as we approach March 20, 2023. Please ensure you are prepared.
|Columbia Connect & Mobile Banking|
|Friday, 3/17/23 – 9:00 p.m. PT||The current system will be placed in view-only mode. You will not be able to conduct transactions.|
|Monday, 3/20/23 – 8:00 a.m. PT||Access your accounts through Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.|
|Personal Bill Pay|
|Thursday, 3/16/23 – 2:00 p.m. PT||The current system becomes unavailable.|
|Monday, 3/20/23 – 8:00 a.m. PT||Access Bill Pay through Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.|
|Friday, 3/17/23 – 9:00 p.m. PT||Card Pilot will no longer function and the app can be deleted.|
|Monday, 3/20/23 – 8:00 a.m. PT||Card alerts and controls will need to be set up again and managed directly in Umpqua’s Personal Online Banking or the Umpqua Bank Mobile App.|
|Thursday, 3/16/23 – 2:00 p.m. PT||You will be un-enrolled from Zelle®, disconnecting your Columbia Bank linked mobile numbers and email addresses|
|Monday, 3/20/23 – 8:00 a.m. PT||You can re-enroll with Zelle®, linking your mobile numbers and email addresses with Umpqua Bank.|
|Thursday, 3/16/23 – 2:00 p.m. PT||Bank2Bank Transfers are no longer available.|
|Monday, 3/20/23 – 8:00 a.m. PT||You will need to setup any previous External Transfers, including re-linking your accounts with Umpqua Bank.|
|Thursday, 3/16/23 – 2:00 p.m. PT||CardSwap is no longer available for use.|
Learn about all of the personal accounts and services transition details.