The transition of your Columbia Bank accounts and services to Umpqua Bank is now complete

Key Service Changes

Personal Online Banking Services Changes

In addition to your system access, there will also be several changes to some of the personal online banking services you use to manage your account. Please review the services below to find out what you need to do to prepare.


You will be un-enrolled and will need to re-enroll with Umpqua Bank.

Bank2Bank Transfers

Bank2Bank transfers will end. You will need to enroll in External Transfers with Umpqua Bank.


Controls will be within Umpqua Online Banking or Mobile Banking, without the need for a separate app.

Quicken / Quickbooks

Activity must be downloaded prior to 5:00pm on March 17 and reconnected following the transition.

Mobile App

You will need to download Umpqua Bank’s Mobile app.

Telephone Banking

You will need to re-register during first use of Umpqua's system.

Text Banking

Will be discontinued. Consider downloading the mobile banking app for easy access to your accounts.

Quick Balance on the Apple Watch

Will be discontinued. Consider downloading the mobile banking app for easy access to your accounts.


Will be discontinued. Considering enrolling in Card Controls for your debit card.

Services Automatically Transitioning

The following digital services and information are automatically transferring over and there is nothing you need to do to prepare:

Personal Bill Pay All of your schedule payments, information, payee lists, recurring payments, and history will transition automatically. Payments will continue to be withdrawn from your accounts in the same manner they are today.
eStatements If you are currently enrolled through Columbia Connect, it will carry over automatically.
Alerts Will automatically transition over with limited changes.
Financial Tools Temporary delay in access. The service will become available within 30 days and will automatically be added to your online and mobile experience.
Accounts and Nicknames Will transfer automatically.
Recurring transfers between your existing Columbia Accounts Will continue as scheduled.
Transaction History You will have 90-days of transaction history. History will post shortly after conversion to the new system.
Statement History You will have access to 12 months of statements.
Check Images Will be viewable in your available transaction history.

Personal Transition Details

Learn about all of the personal transition details.

Services & Support

We have a variety of support resources and contacts available to assist you during and after the transition process.

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